Newport, United Kingdom
SIAM Consultant, ITSM/BSS/OSS, Agile Technologist and Chair of the BCS SMSG
Information Technology and Services
Education
Plymouth Polytechnic 1988 — 1990
HNC
MoD Apprenticeship 1986 — 1990
Technician Apprentice
Beath High School 1981 — 1986
5 Highers
Experience
ISG International Service Group November 2014 - Present
BCS, The Chartered Institute for IT December 2012 - Present
Service Management Connect September 2009 - Present
BCS, The Chartered Institute for IT January 2005 - Present
Via IT Alliance and IBM to Network Rail August 2013 - April 2015
Consultancy Services to IBM United Kingdom Ltd January 2012 - June 2013
BCS Service Management Specialist Group December 2009 - December 2012
Consulting via LA International to IBM October 2009 - January 2012
EADS August 2007 - September 2009
UK Ministry of Defence October 1986 - August 2007
Skills
IT Asset Management, Data Center, ISO 20000, Business Analysis, Unix, Infrastructure, Systems Management, CMDB, Project Delivery, Enterprise Architecture, Consultancy, Maximo, Information Technology, Security, Enterprise Software, Tivoli, Information Security..., Service Improvement, TOGAF, Release Management, Managed Services, IT Operations, Integration, IT Management, Netcool, Service Delivery, Service Management, Configuration Management, COBIT, PRINCE2, System Deployment, Consulting, Governance, Solution Design, Incident Management, ISO 27001, Change Management, Technical Architecture, Telecommunications, ITIL, Team Leadership, IT Service Management, Solution Architecture, BMC Remedy, Business Process, IT Strategy, Service Desk, HP