Derry, County Londonderry, United Kingdom
Head of sales at Euro Security & Fire
Outsourcing/Offshoring
Education
Royal Navy School of Education 1981 — 1983
Navigation & Astronomy
Highams Park 1974 — 1977
English, Math, Physics, Chemistry, Biology, Spanish, Art, History
Highams Park Senior High 1974 — 1977
English Language, English Lit, Maths, Physics, Biology, Chemistry, Spanish & Art
Experience
Euro Security & Fire March 2014 - Present
Rigneydolphin April 2012 - January 2014
Firstsource Solutions Ltd April 2012 - April 2012
Stream InternationalLondonderry March 2002 - October 2009
Stream Global Services 2002 - 2009
BSBSigns.co December 1994 - February 2002
Stringfellow EnterprisesLondon WC2 April 1986 - November 1994
The Royal Navy January 1977 - March 1985
Skills
Change Management, Management, Real Time Monitoring, Program Management, Technical Support, Call Centers, CRM, Capacity Planning, Cross-functional Team..., Team Leadership, Process Improvement, IVR, BPO, Active Directory, Service Delivery, Inbound Marketing, Sla, COPC, IEX, Business Process..., Vendor Management, Team Management, Performance Management, Customer Satisfaction, Customer Retention, Contact Center..., Avaya, Training, Contact Centers, Outsourcing, Customer Experience, Employee Training, Telemarketing, Call Center, Offshoring, Call Center Development, Transition Management, Operations Management, Net Promoter Score, Workforce Management, Leadership