Stockport, Greater Manchester, United Kingdom
Consumer and Business Telesales Manager at Vitality health
Consumer Services
Education
St Mary's College, Arklow, Ireland 1992 — 1999
Leaving Certificate
Experience
Vitality UK June 2014 - Present
Gopher Money Ltd January 2013 - May 2014
British Gas September 2011 - December 2012
British Gas October 2009 - October 2011
British Gas September 2008 - October 2009
British Gas March 2007 - August 2008
Skills
Strategic Planning, Customer Satisfaction, Leadership Development, Utility Industry, Business Process..., Project Management, Contact Centers, Customer Service, Customer Retention, Project Planning, Electricity, Outsourcing, Performance Improvement, Process Improvement, Management Development, Gas, Recruiting, Change Management, Team Management, Team Leadership, Customer Experience, Recruitment, Call Centre Mangement, Management, Business Transformation, Analysis, Training, Stakeholder Management, Time Management, Project Delivery, Human Resources, Business Planning, Leadership, Call Center, CRM, Business Analysis, Sales, Finance, Stakeholder Engagement, Employee Training, Coaching, Energy, Training Delivery, Employee Engagement, Personal Development, Culture Change, Call Centers, Performance Management, Sales Management, Operations Management