Oxford, United Kingdom
Service Delivery Manager, Oxfam
Information Technology and Services
Education
Army Apprentice College, Chepstow 1985 — 1987
Higher National Diploma, Cartography
Kings School, Gutersloh
Experience
Oxfam October 2012 - Present
Imperial Tobacco May 2012 - September 2012
Diligenta November 2011 - May 2012
Capita Secure Information Systems Ltd November 2010 - October 2011
Capita Secure Information Systems Ltd January 2007 - November 2010
SunGard Public Sector May 2005 - January 2007
SunGard Public Sector October 2003 - May 2005
SunGard Public Sector September 2001 - October 2003
Samsung Semiconductors July 1999 - September 2001
Royal Engineers September 1985 - July 1999
Skills
ITIL, Operational Level..., Stakeholder Management, Service Management, Business Services, Service Delivery, IT Service Management, Process Ownership, Managed Services, ISO 20000, Personal Development..., Project Management, Continual Service..., Leadership, Sla, Service/Process Auditing, Service Level Agreements, PRINCE2, Staff Personal..., Third Party Supplier..., Change Management, Cost/Budget Management, Service Desk, Resource Management, Policy/Procedure..., CRM, IT Operations, Service Transition, Service Improvement, Problem Management, Service Catalogue..., Management, Certified ITIL Service..., System Deployment, Technical Support, Project Delivery, Team Building, Process Improvement, IT Management, Incident Management, Service Operations, Customer Relationship, Tactical/Strategic..., Ownership, Disaster Recovery, 3PL, Project Planning, Service Design, Outsourcing, Information Technology