Linwood, Renfrewshire, United Kingdom
A proactive and adaptable Supervisor/Manager with 7 years’ experience in an HR Service Centre.
Outsourcing/Offshoring
Education
Central College of Commerce 1993 — 1994
CIPD, Human Resources Management/Personnel Administration, General
Central College of Commerce Glasgow
Certificate in Personnel & Development, Human Resources Management/Personnel Administration, General
Experience
Trident House (Scotland) Ltd. August 2014 - Present
First Scotrail July 2013 - May 2014
ACS, Affiliated Computer Services S July 2009 - February 2011
ACS, Affiliated Computer Services S September 2008 - June 2009
ACS, Affiliated Computer Services S May 2007 - April 2008
ACS, Affiliated Computer Services S June 2006 - April 2007
ACS, Affiliated Computer Services S October 2004 - May 2006
ACS, a Xerox Company October 2003 - October 2004
ScottishPower October 2000 - October 2003
J&B Scotland Limited July 1998 - September 2000
Skills
Budgets, Human Resources, Call Center, Change Management, Microsoft Excel, Outsourcing, Security, Project Planning, BPO, Problem Solving, Databases, Payroll, Mentoring, Call Centers, Leadership, Interviews, Performance Management, SAP HR, Operations Management, Customer Satisfaction, HR Transformation, Program Management, Employee Relations, Training, Microsoft Office, SAP, Personnel Management, Employee Engagement, Process Improvement, Business Process, Excel, Business Analysis, Vendor Management, Team Management, Project Management, Team Leadership, Administration, Analysis, Recruiting, Business Process..., CRM, Customer Relations, Negotiation, Quality Assurance, Customer Service, Management, Account Management, Sla, Supervisory Skills, Coaching