London, United Kingdom
1st and 2nd line Mac/PC desktop support analyst
Information Technology and Services
Education
TrainSignal/PluralSight 2011 — 2011
Small Business Server 2008
CBTn 2010 — 2010
Microsoft Windows Server 2008: Server Core In Depth; modules 1/5
ELFoL 2004 — 2005
IT Networking
ITIS "Enrico Fermi" 1996 — 2001
Information Technology
Experience
Civica January 2015 - Present
Robert Dyas September 2014 - December 2014
IT Managed 247 Ltd. July 2014 - December 2014
Magneti Marelli February 2013 - May 2014
Trenitalia S.p.A. March 2010 - February 2013
Aruba S.p.A. December 2009 - March 2010
Data Com Italia Srl October 2005 - October 2009
Eliografia Leotta July 2001 - June 2004
Skills
Microsoft Exchange, 1st line support, AutoCAD, DNS, FTP, Web Hosting, Information Technology, Support Analysts, Laptops, Adobe Creative Suite, Mac OS, Problem Solving, Routers, Remote Administration, Technical Support, VMware Player, WordPress, Remote Desktop, HTML, LogMeIn, 2nd Line, PC building, Switches, Norton Ghost, LAN-WAN, Backup Solutions, Ticketing Systems, OWA, Antivirus, System Administration, Windows Vista, Technical Assistance, ITIL, Plotters, DHCP, Windows 8, Hardware Support, Windows XP, Microsoft Office, Help Desk Support, Outlook, Firewalls, Group Policy, Windows 7, HTTPS, Printers, Active Directory, VPN, Troubleshooting, Networking