Warrington, United Kingdom
Service Relationship Manager (pcs) at telefonica/ Capita
Telecommunications
Education
Rainhill High School 1990 — 1997
A'level Accountancy, A'level Geography, A'level History, Alevel General Studies
Experience
telefonica/capita March 2015 - Present
telefonica/ Capita August 2013 - March 2015
Telefonica December 2011 - August 2013
Telefónica Europe plc January 2001 - January 2012
Martin Dawes Ltd 1999 - 2002
Martin Dawes Ltd March 2000 - January 2001
Martin Dawes Ltd March 1999 - February 2000
Martin Dawes Ltd September 1997 - March 1998
Skills
BPO, Mobile Devices, Account Management, Call Center, VAS, Business Analysis, Coaching, Vendor Management, Performance Management, Mobile Communications, Team Leadership, B2B, Broadband, Business Strategy, Project Planning, Business Process, Product Management, Business Transformation, Business Development, Process Improvement, Strategy, Contact Centers, Mobile Technology, Direct Sales, Unified Communications, Operations Management, Workforce Management, Credit, Forecasting, Call Centers, CRM, Business Process..., Business Planning, Management, Outsourcing, Accounts Receivable, Team Management, Project Management, Change Management, Customer Service, Stakeholder Management, Telecommunications, Customer Retention, Leadership, Project Delivery, Customer Satisfaction, Solution Selling, Customer Experience, Service Delivery, Managed Services