Bolton, United Kingdom
Customer Improvement Manager at ScotRail
Transportation/Trucking/Railroad
Education
Friern Barnet County School 1971 — 1977
Friern Barnet County School
English; Literature and Language, Maths, Geography, History, Biology & Social Studies
Experience
ScotRail September 2015 - Present
Customer Experience Professional - looking for new opportunities Manager Customer Experience.March 2014 - Present
. March 2014 - Present
Transport for Greater Manchester (formerly GMPTE) August 2014 - March 2015
Manchester Airport June 2008 - March 2014
Manchester Airports Group June 2008 - March 2014
Royal Caribbean International September 2003 - March 2008
Royal Caribbean International 2001 - 2008
Royal Caribbean International February 1994 - September 2003
Royal Caribbean International January 1994 - January 2003
Skills
Management, Consulting, Product Management, Project Planning, Operations Management, Change Management, Strategy Development, Contract Negotiations, Strategic Planning, Leadership, Customer Experience..., Business Strategy, Training, Analysis, Team Management, CRM, Customer Journey Mapping, Budgets, Strategy, Sales, Coaching, Airlines, Continuous Improvement, Customer Retention, Customer Service, Product Development, Stakeholder Management, Recruiting, Marketing Strategy, Team Leadership, Net Promoter Score, Team Building, Business Process..., Call Center, Performance Management, Customer Service..., New Business Development, Process Improvement, Business Transformation, Customer Experience, Customer Satisfaction, Negotiation, Contract Negotiation, Account Management, Program Management, Business Development