Glasgow, Glasgow City, United Kingdom
Director at D & ND Consultancy ltd
Insurance
Education
Direct Line Group, Glasgow, Lanarkshire, Scotland 2000 — 2013
Fiona MacNeill Associates, Glasgow, Scotland. 1998 — 1998
CITP – Certificate in Training Practice
Park Lane College, Leeds, West Yorkshire 1989 — 1993
BTEC National in Business & Administration, BTEC First in Business & Administration
St Thomas a Becket School, Wakefield, West Yorkshire 1984 — 1989
8 GCSEs gained including; English Language, English Literature, Mathematics and Business Studies.
Experience
OEE Consulting September 2015 - Present
Unipart Expert Practices (part of Unipart Group) May 2015 - Present
D&ND Consultancy February 2015 - Present
Baringa Partners March 2015 - May 2015
Direct Line Group January 2013 - March 2015
Direct Line Group May 2010 - January 2013
Royal Bank of Scotland January 2009 - May 2010
Royal Bank of Scotland February 2004 - December 2008
Royal Bank of Scotland August 2000 - February 2004
Skills
PRINCE2, Business Process, Strategy, Management, Quality Management, Program Management, Lean Manufacturing, Project Portfolio..., Cross-functional Team..., DMAIC, Employee Training, Outsourcing, Change Management, Lean Transformation, Training, Business Analysis, Business Transformation, Leadership, Quality Assurance, Performance Improvement, Operational Excellence, Call Centers, Project Delivery, Culture Change, Customer Experience, Stakeholder Management, Six Sigma, Operations Management, PMO, Team Leadership, Team Management, Insurance, Process Improvement, Performance Management, Lean Tools, Black Belt, Project Management, Lean Management, Risk Management, Business Process Mapping, Process Engineering, Lean Thinking, Continuous Improvement, Coaching, Business Process...