Little Wakering, Essex, United Kingdom
Director at Pickerings Associates Ltd
Management Consulting
Education
Southend High School for Girls 1971 — 1978
Southend Technical College
Experience
Pickerings Associates Ltd January 2012 - Present
Flying Brands March 2008 - July 2012
M&G January 2002 - June 2004
First Data Corporation January 2001 - January 2002
Lloyds TSB January 1998 - December 2000
HSBC 1991 - 1992
HSBC Card Services 1990 - 1991
Skills
Outsourcing, Management, Customer Retention, Customer Service, Marketing, Team Leadership, Forecasting, Call Centers, Team Management, Budgets, Change Management, Budgeting, Contract Negotiation, Business Planning, Project Planning, Process Engineering, People Management, Retail, Time Management, Coaching, Process Improvement, Six Sigma, Account Management, Contact Centers, Customer Acquisition, Project Management, Business Strategy, Team Building, Lead Generation, Call Center, Business Process..., Problem Solving, CRM, Telemarketing, Performance Management, Recruiting, Contact Centre, Marketing Strategy, Strategic Planning, Customer Satisfaction, B2B, Business Development, Strategy, Restructuring, Operations Management, Training, E-commerce, Customer Relations, Banking, Customer Experience