Ilford, United Kingdom
Service Desk Analyst at City University London
Information Services
Education
University of East London 2004 — 2007
BSc Computer Games HONS
NewVic Sixth Form College 1999 — 2002
National Diploma, BND Computer Studies
Forest Gate Community School, Forest Gate, London 1994 — 1999
GCSE; GCSE, English; Media Studies
Experience
City University London September 2014 - Present
John Lewis November 2012 - February 2015
Asda Stores Ltd March 2001 - February 2012
London Borough of Newham September 2009 - February 2010
University of East London 2004 - 2007
Nethouse Internet Cafe October 2001 - October 2001
NewVIc Sixth Form College May 2000 - May 2000
London Borough of Newham September 1998 - October 1998
Skills
Time Management, Active Directory, ITIL Experienced, Software Installation, Call Center, Team Leadership, Photoshop, IPv4, Sales, Windows XP, Operating Systems, Call Centers, Customer Satisfaction, Troubleshooting, Printers, Windows, Laptops, Windows Server, Customer Service, Computer Hardware, Documentation, Forefront Identity..., Remote Assistance, Access, Microsoft Excel, Technical Support, XP, Microsoft Office, Help Desk Support, Training, Call logging, Retail, Project Management, Research, Cisco Technologies, TeamViewer, Teamwork