Burbage, Wiltshire, United Kingdom
Service Architect at Virgin Media Business
Information Technology and Services
Education
Bicester Comprehensive
Experience
Virgin Media Business February 2015 - Present
Microsoft October 2011 - February 2015
Xerox October 2007 - October 2011
EDS June 1996 - August 2007
Skills
Service Improvement, Client Experience, Customer Experience, Consultancy, IT Transformation, Project Delivery, service mapping, System Deployment, Workshop Delivery, Incident Management, Service Catalog, IT Service Management, IT Strategy, Project Portfolio..., Service Management, Problem Management, Customer Service, IT Operations, Managed Services, Business Relationship..., ISO 20000, Sla, Release Management, SLA, Management Consulting, Service Desk Management, ICT Consultancy, Continuous Improvement, Management, IT Outsourcing, Process Improvement, SIAM (Service..., Service Desk, CSI, Service Delivery, ITIL Certified, Customer Satisfaction, ITIL, Managing Processes, Business Development, Change Management, Service Delivery..., PRINCE2, Global Delivery, Project Management, IT Management, Outsourcing, Customer Retention, Program Management