Southampton, United Kingdom
Global Account Director at Avaya
Telecommunications
Education
Henley Management College 2003 — 2006
MBA, MBA
St George's Secondary School
Mathematics - Computer Studies; Art - Physics - English
St Mary's Technical College,St Mary's Street
city and guilds, 7506 micro proccesor and electronics
Experience
Avaya March 2014 - Present
Avaya October 2010 - Present
Avaya January 2007 - Present
Avaya March 2009 - October 2010
Weekes ltd January 2004 - September 2010
Avaya January 2005 - 2007
Northamber 2002 - 2004
Avaya January 2001 - December 2002
Lucent January 1999 - January 2001
Lucent January 1998 - May 1999
Skills
Channel Management, Unified Communications, Service Delivery, Service Providers, Contact Centre, Sales Management, Go-to-market Strategy, SIP, Results Oriented, Deployment, Call Centers, ACD, SLA, Customer Focus, P&L Management, VoIP, Service Management, P&L responsibility, Business Planning, Escalation, IP, Managed Services, Outsourcing, Board Level, Professional Services, Unified Messaging, Business Process..., Product Management, Support Services, PBX, People Management, Solution Selling, Telco, Program Management, Channel, Avaya, IVR, Technical Support, Contact Centers, Call Center, UC, Telephony, Wireless, Telecommunications, WAN, Sales Process, Pre-sales, EMEA, Negotiation, Customer Satisfaction