Manchester, United Kingdom
Technical Author/IT Service Desk Analyst
Civil Engineering
Education
Floor Evers School 1988 — 1989
Diploma, Dutch/Flemish Language and Literature
Westcliff High Boys Grammar School
Maths, English Language and English Literature
Experience
Knowsley SK October 2013 - Present
Electrolux August 2013 - October 2013
IBM December 2011 - April 2013
CSC May 2005 - December 2010
Focus Technical Services January 1979 - January 2001
Skills
Internet, Remote Troubleshooting, Document Management, SCCM, Backup & Restore, Call Logging, Blackberry Enterprise..., Active Directory, DHCP, Email, English language skills, Photoshop, Visio, Technical Documentation, Cisco AnyConnect VPN..., FrameMaker, sgml, IBM Mainframe, Remote User Support, TCP/IP, Microsoft Office, McAfee Antivirus, Lotus Notes, Windows Server, HTML, Remedy 7, Aventail VPN Client, Interlibrary Loan, Hardware Installation, Desktop Deployment, Adobe Acrobat Pro 9, English grammar, HP Service Manager, Windows 7, Dutch, Remedy Administration, Corel Draw, Smartphones, SAP Business Software, Symantec Antivirus, DOS commands, Logistix Document..., Desktop Application..., Desktop Computers, Blackberry, English Literature, Lotus Symphony, Telecommunications, Windows XP Pro, Remote Desktop