Leek, Staffordshire, United Kingdom
Programme Manager
Government Administration
Education
Westwood High School, Leek, Staffordshire
Experience
Capita LGS September 2015 - Present
RLM Solutions Ltd 2002 - Present
The Co-operative Banking Group May 2013 - December 2014
rwe npower September 2012 - March 2013
Teachers' Pensions November 2011 - July 2012
UKAR February 2010 - July 2011
eg solutions plc May 2009 - December 2009
Zurich Insurance plc October 2008 - May 2009
Zurich International November 2007 - May 2008
Hastings Direct July 2007 - October 2007
Skills
Requirements Gathering, Governance, Outsourcing, Operations Management, Programme Delivery, Project Planning, Operational Excellence, Project Delivery, Resource Management, Financial Services, User Acceptance Testing, Workshop Facilitation, Team Management, Performance Management, Customer Experience, Waterfall, Call Centers, E-commerce, Business Analysis, Business Process..., Management Consulting, Business Requirements, Business Transformation, Testing, Benefits Realisation, Strategy, Business Process..., Requirements Analysis, Coaching, Business Case, Software Documentation, Integration, Management, Performance Improvement, Project Portfolio..., Business Strategy, Stakeholder Management, Call Center, PMO, PRINCE2, Project Management, Program Management, Process Engineering, Business Process, Change Management, Systems Thinking, Business Process Design, Risk Management, Business Process Mapping, Process Improvement