Colin Hopkins ACIPD, Cert CII
Salisbury, United Kingdom
Director of Operations at Be Wiser Insurance
Insurance
Education
Highbury (Salisbury) and Wiltshire College in Salisbury 1988 — 1993
Experience
Be Wiser Insurance January 2011 - Present
Capita March 2009 - January 2011
Aquote, a trading style of Hero Insurance Services part of the Liverpool Victoria group of companies August 2008 - March 2009
Aquote part of Hero Insurance Services May 2003 - August 2008
Bennetts Insurance Brokers June 1993 - April 2003
Skills
Team Leadership, Team Building, Resource Management, Recruiting, Process Improvement, Business Analysis, Service Delivery, Call Center, Customer Experience, Leadership, Business Planning, Risk Management, General Insurance, Project Delivery, Outsourcing, New Business Development, Strategy, Stakeholder Management, Operations Management, Workforce Management, People Management, Customer Service, Customer Retention, Business Strategy, SLA, Business Development, Team Management, Negotiation, BPO, Call Centers, Relationship Management, Management, Performance Management, Contact Centers, Project Management, CRM, Change Management, Financial Services, Sales Management, Sla, Business Transformation, Vendor Management, Claims Management, Strategic Planning, Insurance, Customer Satisfaction, Training, Business Process..., Account Management, Coaching