Birmingham, United Kingdom
Job Coach at learndirect
Professional Training & Coaching
Education
Learndirect 2014 — 2015
BTEC Level 3, Award in Education and Training (formerly PTLLS), Pass
Child Maintenance and Enforcement Commission - Edexcel 2010 — 2010
Customer Service, NVQ Level 3
Child Maintenance and Enforcement Commission - Edexcel 2008 — 2009
Business and Administration, NVQ Level 2
The Open University 2008 — 2009
Open Mathematics (MU120), Pass (Eqv SQCF 7, FHEQ 4)
Department for Work and Pensions, Edexcel 2007 — 2007
Customer Service, Level 2
Netherstowe High School, Lichfield 1996 — 2001
9 GCSEs C and above
Experience
Learndirect Ltd August 2013 - Present
JHP Training September 2012 - August 2013
Child Maintenance Options June 2008 - August 2012
Department for Work and Pensions (DWP) September 2005 - June 2008
Skills
Seperation Guidance, Interview Skills..., Workshop Facilitation, Personal Development, interviewing, Coaching, Information advice and..., ICT, Smart action planning, Public Sector, Local Support..., Fault Finding, modern office computer..., Single Parent Coaching, Mock Interviews, Microsoft Office, Information Gathering, Group Tuition, One-on-one Instruction, Career Counseling, Information Technology, Customer Service, Lifestyle Coaching, Confidence Building, Equality and Diversity, Benefits Administration, Recruiting, Challenging behaviours, Performance Management, Life Skills, Negotiation, Substance Abuse..., Networking, CV Building, Interviews, welfare benefits advice, Salesforce.com, Job Coaching, Welfare-to-work, Investigation, Challenging Assumptions, Assessment, Staff Development, Child Welfare, Training Delivery, Job Search Advice, Mental Health Awareness, Training, Instruction, Action Plan Creation