Watford, United Kingdom
Senior Technical Analyst
Nonprofit Organization Management
Education
UK IT Training 2003 — 2004
MCP Windows 2000, Computer
West Thames College 1999 — 2002
AVCE Double Award - ICT, Information Technology, BB
Guru Nanak School 1996 — 1998
GCSE, Information Technology, A
Experience
Action for Children April 2013 - Present
St John Ambulance August 2009 - April 2013
IBM May 2007 - July 2009
Zurich Insurance Company Ltd. November 2006 - April 2007
Zoom IT April 2003 - October 2006
West Middlesex University Hospital October 2002 - March 2003
Skills
Group Policy, 1st Line, POS, Microsoft Office 2003, Microsoft Office, Laptops, Comptia Network+, Batch Files, IT Service Management, Incident Management, Disaster Recovery, JavaScript, RAS, VoIP, Service Desk Analyst, Communication, TCP/IP, Backup Exec, Office 2010, Sophos, Powershell, Lotus Notes, ITIL, Router Configuration, Blackberry, Desktop Deployment, Change Management, Windows 7, 2nd Line, Avaya, XP, Android, ITIL Process, Network Administration, Technical Documentation, Blackberry Enterprise..., Windows Server, SharePoint, Microsoft Exchange, Switches, Citrix Metaframe, CompTIA A+ Certification, BMC Service Desk Express, iPhone, Microsoft Certified..., OSI Model, SDA, Citrix, Troubleshooting, Active Directory