Slough, United Kingdom
Customer Assurance Advisor
Utilities
Education
Spelthorne College 1987 — 1988
French and Religions of the World
cardinal godfrey roman catholic school 1982 — 1987
English Language, English Literature, Religious Studies, Chemistry, French, History and Mathematics
Experience
Thames Water December 2014 - Present
telent Technology Services Ltd September 2014 - December 2014
HP CDS May 2012 - December 2013
Phoenix (IT Infrastructure Services) March 2012 - April 2012
A&O systems+services April 2010 - March 2012
Office for National Statistics March 2010 - April 2010
Long term & short term contracts May 2005 - April 2010
Pipex Communications February 2007 - June 2007
Amazon January 2003 - May 2005
Amazon November 2001 - January 2003
Skills
Innovative Thinking, Call Centers, B2B, CRM, Collaborative Working, IT Operations, IT Service Management, Account Management, Sla, Resource Management, Project Delivery, Networking, Service Improvement, Business Development, Incident Management, Stakeholder Management, Common Sense, Training, Vendor Management, Customer Service, Project Management, Telecommunications, Business Process, Service Desk, Outsourcing, Sales, Technical Support, Team Building, English, Management, Team Leadership, Administration, Pre-sales, Collaborative..., Interviews, Service Management, Security, IT Management, Service Delivery, Data Center, Troubleshooting, Customer Satisfaction, Operations Management, HP, Windows, Managed Services, Software Documentation, Help Desk Support, Team Management, Change Management