Ainsdale, Merseyside, United Kingdom
Experienced Senior MI, Performance and Customer Analyst.
Telecommunications
Experience
telent November 2014 - Present
Serco June 2012 - September 2014
Shop Direct Group June 2007 - December 2012
Shop Direct Group April 2002 - June 2007
Skills
Business Case, KPI Dashboards, Performance Measurement, Speech Analytics, Stakeholder Analysis, Business Analysis, KPI Reports, Sla, SLA, Performance Dashboards, Lean Thinking, Business Intelligence, Contact Centers, Business Process..., Retail, Business Process, Analysis, Stakeholder Management, Business Process Mapping, Shared Services, KPI implementation, Business Objects, Change Management, Data Mining, Process Improvement, Performance Motivation, Employee Engagement, Customer Service, Customer Satisfaction, Customer Experience, Performance Improvement, Project Delivery, Call Centers, Performance Management, Business Continuity