Belfast, United Kingdom
Duty Manager at The MAC (Belfast)
Arts and Crafts
Education
St Louise's Comprehensive College 2001 — 2002
Experience
The MAC (Belfast) April 2014 - Present
Concentrix May 2013 - April 2014
Concentrix March 2012 - May 2013
Concentrix September 2007 - March 2012
Skills
Customer Satisfaction, Customer Experience, Recruiting, Call Centers, Workforce Management, Networking, Process Improvement, Training, Technical Recruiting, Talent Management, Lead Generation, Training Delivery, Team Management, Telemarketing, Management, Contact Centers, Human Resources, Technical Support, Interviews, Telephone Interviewing, BPO, Sales, CRM, English, Customer Service, Teamwork, Time Management, Performance Management, Applicant Tracking..., Leadership, Outsourcing, Employee Engagement, Salesforce.com, Recruitment Advertising, Screening Resumes, Sourcing, Coaching, Team Leadership, Employee Training, Sales Process, Account Management, Microsoft Office, Solution Selling, Screening, Customer Retention, HR Policies, Employee Relations, Internet Recruiting, Talent Acquisition, Event Management