Glasgow, United Kingdom
Training Designer at Sky
Information Technology and Services
Education
James Watt College 2005 — 2006
HND, Computer & Network Support
Experience
Sky November 2014 - Present
BSkyB September 2010 - January 2015
Dell November 2006 - June 2010
The essentiagroup 2010 - 2010
Datel May 2004 - October 2005
i-mate 2003 - 2004
fono 2000 - 2003
Skills
OEMs, Business Process, Software Documentation, Windows, Program Management, Customer Service, Agile Methodologies, Reports, Team Building, Testing, Project Planning, Training, Project Delivery, Requirements Analysis, Telecommunications, Call Centers, Android, Learning Management, Business Development, Contact Centers, Team Management, Account Management, Training Needs Analysis, Technical Writing, Feedback, Leadership Development, Team Leadership, Employee Training, HTC, Software Development, Coaching, Management, Project Management, Mobile Devices, Translation, Analysis, Networking, Training Delivery, Sales Management, Soft Skills, Business Analysis, Cloud Computing, Troubleshooting, Service Delivery, Technical Training, Product Management, Technical Translation, Process Improvement