Harrogate, North Yorkshire, United Kingdom
Customer Services Director with experience in Commercial Sales, COO, PMO, Governance & Programmes at Director level
Information Technology and Services
Education
Ashville College 1981 — 1989
Business Studies, Geography, Biology
Experience
VocaLink November 2012 - Present
VocaLink January 2010 - November 2012
VocaLink February 2008 - March 2010
Link March 2007 - January 2008
HBOS January 2006 - March 2007
HBOS March 2004 - January 2006
Skills
IT Service Management, Service Delivery, Business Case, Project Delivery, Strategy, Leadership, Change Management, Team Leadership, ITIL, Certifications, Management, PMO Services, IT Strategy, Performance Reporting, Business Transformation, PMO, Banking, Program Management, Business Process..., CSR and Environmental..., Net Promoter Score, Security, Financial Services, Payments, Stakeholder Management, PMO Design, Facilities Management, Governance, Project Management, Auditing, Outsourcing, Data Center, PRINCE2, Organizational Design, Integration, Business Continuity, PMO set-up, Risk Management, Human Resources, Programme Delivery, Project Planning, Information Technology, Project Portfolio..., Team Management, PMO Development