Derby, United Kingdom
Project Manager at Severn Trent Water
Consumer Services
Education
APMG 2013 — 2013
Prince 2 Foundation
APMG 2013 — 2013
Prince 2 Practitioner
Vertex and Capita 2007 — 2013
Six Sigma Green Belt certified
The Global Open University Nagaland 2008 — 2010
Bachelor of Arts (B.A.)
Experience
Capita February 2012 - August 2013
Vertex Data Science May 2011 - January 2012
Vertex Data Science November 2009 - May 2011
Kochar Infotech November 2008 - November 2009
Vertex January 2005 - November 2008
JD Communications September 1999 - January 2005
Skills
Change Management, CRM, Quality Assurance, Business Process, Management, Project Delivery, Analysis, Process Excellence, People Management, Customer Satisfaction, Employee Engagement, Sla, Business Process..., PRINCE2, Team Management, Project Management, COPC, Business Transformation, Call Centers, Business Process..., Customer Experience, Vendor Management, Resource Management, Operations Management, PMO, Business Process Mapping, Business Analysis, Process Management, Transition Management, Contact Centers, Program Management, Six Sigma, Leadership, Quality Management, Process Improvement, Strategy, BPO, Operational Excellence, Service Management, Service Delivery, Stakeholder Management, MIS, Outsourcing, Team Leadership, Offshoring, Shared Services, Project Portfolio..., Performance Management, Workforce Management