Stevenage, United Kingdom
guest relations manager at marriott
Hospitality
Education
Ware Colege 1972 — 1974
Hertford Grammer School 1967 — 1972
Richard Hale School, Hertford
Experience
marriott September 2010 - Present
Lancaster London hotel 1999 - 2009
Selfridge Hotel London April 1986 - April 1999
Skills
Rooms Division..., Pre-opening experience, Customer Service, Reservation, Concierge Services, Micros, Revenue Analysis, Opening Hotels, Meeting Planning, Cost Control, Guest Service Management, Fine Dining, Hotel Booking, Rooms Division, Business Travel, Leisure, Process Scheduler, Corporate Events, Hospitality, Supervisory Skills, Event Management, Catering, Property Management..., Up-selling, Hotels, Hiring, Wine, Spa, Hospitality Management, Teamwork, Hospitality Industry, Food Service, Hotel Administration, Restaurants, Front Office, Customer Satisfaction, Food, Yield Management, Tourism, Pre-opening, Restaurant Management, Banquets, Hotel Management, Culinary Skills, Menu Development, Guest Recovery, Resorts, Opera, Food & Beverage, OnQ