Glasgow, Glasgow City, United Kingdom
Call Handler NHS24
Hospital & Health Care
Education
North Kelvinside Senior Secondary School
Experience
NHS24 October 2012 - Present
Tesco Bank April 2011 - May 2012
BT April 2006 - April 2008
Skills
Operations Management, Coaching, Strategic Planning, ITIL, Training, CRM, Service Delivery, Project Planning, Stakeholder Management, Call Centers, Adult Literacy, Healthcare Information..., Project Delivery, Business Process..., Performance Management, Customer Service, Leadership, Healthcare, Project Management, Software Documentation, Management, Team Management, Program Management, Team Leadership, Data Analysis, Microsoft Office, Analysis, Team Building, Change Management, Customer Experience, Business Analysis, Resource Management, Process Improvement, Training Programme..., Outsourcing