Wallasey, Merseyside, United Kingdom
Customer Services Agent at Lufthansa Customer Relations (Bosch)
Information Technology and Services
Education
Wirral Metropolitan College 2013 — 2013
Pass, NCFE Level 2 Certificate in Mentoring, Pending
Wirral Metropolitan College 2012 — 2013
Pass, NCFE Level 1 Certificate in Mentoring, Pass
Wirral Metropolitan College 2012 — 2012
Pass, PTLLS, Pass
CERCO IT Training 1995 — 1995
City & Guilds, Installation and Maintenance of Microcomputer Systems, Pass
HM Armed Forces 1984 — 1995
HAZMAT
HM Armed Forces 1973 — 1995
Communications Specialist Training, Pass
Army Education Centres BAOR 1993 — 1993
RSA, Certificate of Professional Competence (CPC) National & International (Freight), Pass
Army Education Centres BAOR 1982 — 1987
Civil Service Linguist, German Language, Pass
St Anselm's College 1966 — 1972
St Anselm's College 1966 — 1972
Experience
Lufthansa Customer Relations (Bosch) August 2014 - Present
None April 2012 - Present
Bosch Service Centre UK April 2013 - July 2014
Wirral Well February 2013 - August 2013
Cerco IT (Staffing Solutions) Ltd March 2010 - March 2012
Dixons Store Group International September 1995 - January 2009
HM Armed Forces December 1992 - October 1995
HM Forces February 1987 - May 1995
HM Forces February 1982 - May 1995
HM Forces June 1972 - May 1995
Skills
Project Delivery, Troubleshooting, LAN-WAN, Leadership, Team Leadership, Teaching, Customer Service, Active Directory, Wireless Networking, Software Installation, Networking, Microsoft Technologies, Presentations, System Administration, Training Delivery, Software Documentation, Windows XP, Windows 7, Technical Support, Laptops, Training, IT Management, Computer Hardware, Operating Systems, Service Delivery, Team Management, Analysis, Project Planning, Teamwork, XP, Security, IT Hardware Support, TCP/IP, Windows Server, Sourcing, Communication, IT Service Management, Hardware, German, Recruiting, IT Operations, Project Management, Management, Collating, Windows, System Deployment