Burntwood Green, Staffordshire, United Kingdom
Director of Customer Service at Manheim Europe
Automotive
Education
Walsall College 1970 — 1972
RSA, British Constitution, English, History
Experience
Jardine Motors Group January 2010 - June 2012
Inchcape Plc April 1984 - June 2009
Inchcape Plc 1984 - 2009
Skills
Vehicle Remarketing, Manufacturing, Warranty, Selling, Customer Retention, Key Account Management, Fleet Management, Automobile, Product Development, Customer Satisfaction, Aftersales, Strategic Planning, Profit, Training, New Business Development, Process Improvement, Contract Negotiation, Sales Management, Budgets, Team Leadership, Negotiation, Sales Operations, Profit Maximization, Coaching, Management, Automotive, Pricing, Sales, Team Building, Operations Management, Sales Process, Parts, Automotive Aftermarket, Dealer Management, Purchasing, Continuous Improvement, Dealers, B2B, Customer Service, Marketing, Inventory Management, Business Strategy, CRM, Business Planning, Vehicles, Retail, Leadership, Forecasting, Logistics, Account Management