Southampton, United Kingdom
Customer Care Manager at Level 3 Communications
Telecommunications
Education
Southampton Technical College 1987 — 1989
The Deanery School 1984 — 1987
Experience
Level 3 Communications October 2014 - Present
Wiggle.co.uk April 2013 - April 2014
British Gas May 2012 - November 2012
British Gas March 2012 - May 2012
British Gas November 2010 - March 2012
British Gas August 2009 - November 2010
British Gas March 2009 - August 2009
British Gas August 2002 - March 2009
British Gas June 2001 - August 2002
British Gas December 1999 - June 2001
Skills
Prioritize Workload, Commercial Awareness, Delivers Results, Delegation, Project Manager, FSA, Coaching, Sales, Smart Metering, Stakeholder Management, Build Strong Teams, Team Management, Project Delivery, Complaints, Flexibility, Contact Centre, Net Promoter Score, People Development, Customer Insight, Contact Centers, Change Management, Conflict Resolution, Business Acumen, Focuses on the Customer, Call Centers, Positive Team Player, Call Center, Time Management, Communication Skills, Service Delivery, Presentations, Adaptability, Performance Management, Talent Management, Sales Effectiveness, Customer Retention, Problem Analysis, Awareness, Team Leadership, Leadership, Team Building, Offshore Drilling, Great Motivator, Mumbai/Pune, Training Delivery, FSA Awareness, Compliance, Customer Experience, Offshore, Complaint Compliance...