Doncaster, United Kingdom
Guest Relations Manager at Celebrity Cruises
Hospitality
Education
Annieland college 1989 — 1991
Higher National Diploma, Computer studies
Douglas Academy 1983 — 1988
O grades, 8 different subjects
Experience
Celebrity Cruises, Inc. October 2008 - Present
Royal Caribbean Cruises, Ltd. August 1997 - September 2008
Costa cruises July 1995 - August 1997
Skills
Opening Hotels, Hiring, Wine, Guest Recovery, Leisure, Casino, Revenue Forecasting, Concierge Services, Menu Development, Property Management..., Hotel Management, Resorts, Travel Management, Rooms Division, Revenue Analysis, Hospitality Management, Restaurants, Leisure Travel, Pre-opening, Opera, Food & Beverage, Guest Service Management, Fine Dining, Online Travel, OnQ, Cruises, Hospitality, Front Office, Incentives, VIP, Restaurant Management, Customer Satisfaction, Spa, Hotels, Tour Operators, Employee Training, Reservation, Pre-opening experience, Cost Control, Management, Budgets, Culinary Skills, Meeting Planning, Catering, Micros, Yield Management, Hotel Booking, Leadership, Tourism, Hospitality Industry