United Kingdom
Ascensos Contact Centres, Business Development Manager
Outsourcing/Offshoring
Education
Bell College of Technology 1982 — 1984
HND Business Studies with French, Business/Managerial Economics
St Brides High School, East Kilbride, Glasgow. 1976 - 1982 1976 — 1982
Experience
Ascensos 2014 - Present
Xs Remarketing Ltd, Financial Services July 2013 - October 2013
Red Valley Consulting Limited October 2009 - April 2013
IRIS Software Ltd January 2008 - October 2009
Hewlett-Packard Ltd April 2005 - September 2007
HP Ltd May 1999 - April 2005
Hewlett-Packard Ltd September 1999 - February 2005
Compaq - IT Industry May 1999 - September 1999
Thyssen Engineering (Stair lifts) Ltd September 1997 - December 1998
Tetra Pak Ltd April 1992 - February 1996
Skills
Coaching, Sales Operations, CRM, Sales Process, Customer Experience, Contact Center..., Business Process..., Negotiation, Strategy, Networking, Telecommunications, Start-ups, Human Resources, Customer Satisfaction, Business Planning, Campaign Strategies, Management, Business Development, Account Management, Strategic Partnerships, Sales, Contact Centers, Outsourcing, Lead Generation, Managed Services, Sales Management, New Business Development, Change Management, Solution Selling, B2B, Strategic Planning, Team Leadership, SaaS, Customer Retention, Business Process, Marketing Strategy, Product Development, Channel Partners, Marketing, Customer Service, Leadership, Professional Services, Training, Performance Management, Team Management, Direct Sales, Business Strategy, Selling, Key Account Management, Operations Management