Harrow, Greater London, United Kingdom
Head of Customer Experience Multi Channel
Gambling & Casinos
Education
John Ruskin College 1991 — 1993
Business, Business Administration and Management, General
selsdon high school 1986 — 1991
Gcse
Experience
Ladbrokes June 2015 - Present
Ladbrokes August 2013 - May 2015
Ladbrokes May 2012 - August 2013
Ladbrokes April 2012 - May 2012
Ladbrokes August 2011 - March 2012
Ladbrokes January 2007 - August 2011
Ladbrokes August 2002 - December 2007
Ladbrokes January 1999 - August 2002
Ladbrokes July 1998 - January 1999
Ladbrokes 1997 - January 1999
Skills
Sportsbook, Casino, E-payments, Digital Marketing, Email Marketing, User Interface Design, User Experience, Broadcast, Online Gambling, Affiliate Marketing, Product Management, Online Marketing, Mobile Devices, Agile Project Management, Information Architecture, Customer Acquisition, Persona, User Journeys, OmniGraffle, Content Strategy, Customer Experience, Stakeholder Management, Mobile Marketing, Agile Methodologies, Gaming, Strategy, Wire Framing, Gambling, Mobile Applications, CRM, Affiliate Management, Gaming Industry, Integration, Data Management, Conversion Optimization, Sports Betting, Management, Usability, Operations Management, Team Management, E-commerce, Poker, eGaming, Mobile Internet, Web Analytics, Online Gaming, Web Project Management, Online Advertising, Digital Strategy, Usability Engineering