Haswell, County Durham, United Kingdom
Experienced Consultant looking for opportunity
Information Technology and Services
Education
Yorkshire Training Ltd, Highfield Road, Doncaster 1996 — 1996
NEBOSHH - National Examining Board for Occupational Safety & Heath, Heath & Safety Management - Professional Practitioners Course, Pass - Merit
DMIHE Waterdale Site 1994 — 1996
Dip He Cert Ed Lingustics, Dip. He. Cert. Ed. Informatics
Doncaster ITEC College, Ten Pound Walk, Doncaster 1992 — 1994
Business Practices - various courses on NVQ IV Scheme, Accounting Technicians, Office Practices, Computer Sciences, Pas - Mert
Doncaster DMIHE 1990 — 1992
Dip He. Cert Ed Informatics, Dip. He. Cert Ed Linguistics Studies
David Hall Partnerships, Balby, Doncaster 1989 — 1990
Certificate of Advanced Business Practice, Enterprise - Preparing for Business, Pass
York College of Arts & Technology 1986 — 1988
Part-Time study at YCAT for City & Guilds 706/1 & 706/2, Professional Cookery qualifictions, (Chef), Pass - Merit
Doncaster College, Watedale Site, College Road, Doncaster 1982 — 1982
Certificate of advanced Public Health & Hygeine, Public Health Practice, Pass - Merit
Doncaster College, Waterdale Site, College Road, Doncaster 1982 — 1982
Return to Study - P/T GCE O'Level: English Language, Geography, Genera Studie, Economics and Science, Informatics, Linguistics, All at C+
University of Sheffield 1979 — 1982
Combined, Economics & Statistics
Experience
Predictive Dialler Management Systems, Outbound, Inbound, blended and telecollection campaigns. May 2015 - Present
JLA Group Ltd June 2014 - Present
Skills
Customer Relationship..., Tactical Planning, OFCOM Regulatory Issues, Requirements..., Forecasting, Systems Management, Service Delivery, Predictive Dialler..., Real Time Management, inbound, outbound,..., Logistics Management, Management Consulting, Document Design, Feature Writing, Consultancy, Microsoft Office..., Bid and Tender..., Operational Risk..., Customer Service, Technical Documentation, Continuous Improvement, Technical Writing, Affinity Programs, Balanced Scorecard..., Advanced Internet &..., Automated Data..., Integrated Systems..., Complaint Handling, Strategic Planning, Campaign Management, Relational Database..., Process Design & Mapping, Proposal Writing, Automatic Call..., Financial Analysis, Dialler, Telephony &..., Business Analytics, Strategic & Operational..., Escalation Management, Resource Management, Management Information..., Compliance Health..., Contingency Planning, Help Desk Management, Process Engineering, Information Systems..., Operational Strategy, Systems Analysis, Inbound Voice Recogition, Conflict Resolution