Reading, Berkshire, United Kingdom
Quality Manager at ING Direct UK Actively seeking a new career opportunity
Banking
Education
Bracknell & Wokingham College 2009 — 2009
Professional diploma in Management Studies, Business, Management, Marketing, and Related Support Services
Experience
Barclays Direct (Formerly ING Direct) January 2011 - Present
MMA Insurance plc July 2007 - November 2009
Prudential Assurance January 2004 - June 2007
Skills
Coaching, User Acceptance Testing, Staff Development, People Skills, TCF, Communication Skills, Compliance, Strategic Partnerships, Quality Center, Project Management, Internal Audit, Six Sigma, Public Speaking, Resource Management, Testing, Test Planning, Interviews, Customer Experience, Time Management, Change Management, Meeting objectives, Analytic Reporting, Process Enhancement, Business Decision Making, Defect Tracking, Root Cause Analysis, Quality Auditing, Internal Controls, Lean Thinking, Inspiring Leadership, Test Management, People Development, Call Centers, Customer Service, Microsoft Office, System Testing, Networking, Client Rapport, Training Delivery, Team Management, Team Effectiveness, Quality Assurance, Strategic Planning, Goal Setting, Delivering Results, Outsourcing, Complaint Management, Process Improvement, Quality Management, Risk Assessment