Harrow, United Kingdom
ICT Helpdesk Manager, Catalyst Housing
Computer Networking
Education
Neasden High School 1976 — 1982
south Kilburn High School 1970 — 1982
Experience
SMWCONSULTANTS August 2010 - October 2011
Brent Council January 1995 - August 2010
Skills
Active Directory, Coaching, Business Analysis, Windows, Leadership, Database Administration, Change Management, Team Management, Program Management, Problem Management, Data Analysis, System Administration, Public Speaking, Lotus Notes, Project Management, Networking, Technical Support, Web Design, Microsoft Excel, Performance Management, HP Openview, ITIL, Management, Software Installation, Information Management, Service Desk, Website Development, Teaching, Web Development, Team Leadership, Microsoft Office, Laptops, Incident Management, Windows 7, PRINCE2, Project Planning, Public Sector, Service Delivery, Customer Service