Gravesend, Kent, United Kingdom
VP Client Services at Firstsource Solutions Limited
Telecommunications
Education
South East London College of Technology 1981 — 1986
HND, Telecommunication
Northfleet School for Boys 1975 — 1979
HND, Telecommunications Technology/Technician
Experience
Firstsource Solutions Limited January 2015 - Present
Everything Everywhere Ltd July 2011 - Present
Airwave Solutions November 2009 - May 2011
GG & D Management Consulting April 2009 - October 2009
TalkTalk September 2008 - May 2009
TalkTalk January 2008 - September 2008
Tiscali April 2005 - January 2008
Kingston Communications October 2001 - April 2005
British Telecom Wholesale January 1999 - January 2001
BT 1998 - 2000
Skills
Mobile Technology, Integration, Process Improvement, Customer Satisfaction, Wireless, SIP, Team Management, Product Management, SDH, Mobile Devices, IT Service Management, Networking, Sla, Incident Management, Network Design, VoIP, Call Centers, Service Management, Business Transformation, Stakeholder Management, Change Management, Service Delivery, IP, Unified Communications, Telco, Performance Management, Business Process..., Call Center, Mobile Communications, Management, Cloud Computing, Business Process, Outsourcing, Pre-sales, Broadband, WAN, Telecommunications, GSM, Customer Experience, Managed Services, CRM, Project Delivery, Data Center, Contact Centers, Service Improvement, MPLS, Technical Support, ITIL, System Deployment, Vendor Management