Bristol, United Kingdom
IT and Business Change Specialist
Information Technology and Services
Education
Bedminster Down Comprehensive, Bristol 1982 — 1987
O'Level - English x 2, Mathmatics, Computer Studies, Commerce. CSE - French, Art, Physics
Experience
Capita IT Enterprise Services October 2011 - Present
Integrity Business Connections March 2009 - October 2011
Admiral Leasing November 2007 - December 2008
Systems Finance May 2007 - October 2007
Northridge Finance April 2006 - April 2007
Blackhorse Motor Finance January 2003 - March 2006
Ignition Vehicle Management 2000 - 2001
GE Capital 1998 - 2001
Lloyds Bowmaker 1993 - 1998
Skills
Telecommunications, Contact Centers, Customer Experience, Hosted Voice, Telemarketing, Predictive Dialers, Business Development, Structured Cabling, Workforce Management, IP CCTV, New Business Development, Coaching, VoIP, Unified Communications, New Business..., Customer Retention, CRM, Managed Services, Cisco UCS, Call Center, Service Delivery, Cisco Call Manager, Business Transformation, Storage Solutions, Integration, SIP, Aspect, AV, IaaS, Call Centers, Virtualization, IVR, Lync, Cisco Technologies, Customer Insight, Negotiation, Management, Call Logging, ACD, Avaya, Telephony, Wireless Networking, Collaboration, Physical Access Control, Microsoft Lync, Solution Selling, Lead Generation, Network Architecture, Sales Operations