Three Bridges, West Sussex, United Kingdom
I.T. Voice & Data Manager at Virgin Atlantic Airways
Airlines/Aviation
Education
East Surrey College 1990 — 1992
BTec National Diploma, Travel and Tourism
Royal Russell School 1985 — 1990
GCSE, Various
Great Walstead School 1982 — 1985
Experience
Virgin Atlantic Airways March 2013 - Present
Virgin Atlantic Airways December 2009 - February 2013
Virgin Atlantic Airways Ltd December 2005 - December 2009
Virgin Atlantic Airways Ltd July 2000 - December 2005
Virgin Atlantic Airways Ltd January 1997 - July 2000
Virgin Atlantic Airways Ltd February 1996 - January 1997
LHR Travel Ltd December 1995 - February 1996
Globespan November 1994 - December 1995
Symphony World Travel May 1992 - September 1994
Skills
eWFM, Call Flow Design, Network Architecture, Voice & Data Convergence, Singing, Cisco Call Manager, Telephony, IT Service Management, Call Center Development, Global..., Solution Architecture, Call Center, Cisco VoIP, Call Reporting, Airlines, IT Management, Service Delivery, Sla, Project Planning, QSIG, Drive, ACD, Lync 2013, Lync, IVR, IT Operations, Voice Mail, System Deployment, Real Time Reports, Microsoft Office, Project Delivery, Aspect, Intelligent Call Routing, VoIP, Leadership, Networking, ETSI, Lync Server 2010, Network Design, DPNSS, Call Centers, Aspect ACD, ACD Management, DASS, Business Intelligence, Stakeholder Management, SIP Trunking, Contact Centers, Infrastructure, Virgin