Olton, West Midlands, United Kingdom
Head of Customer Services Experian
Information Services
Education
St Anthonys Girls School
Experience
Experian August 2013 - Present
Home Learning College January 2013 - May 2013
Claims Broker Ltd June 2012 - December 2012
Royal Bank of Scotland - Business & Commercial Banking August 2011 - June 2012
BT January 2009 - April 2010
BT Global Services January 2007 - December 2009
BT Global Services August 2005 - January 2007
Orange Business Services September 2002 - July 2005
Capital One January 2000 - May 2002
Capital One January 1999 - December 1999
Skills
Business Strategy, Start-ups, Leadership Development, Direct Sales, Management, Team Management, Solution Selling, Business Process, Performance Management, Service Delivery, Managed Services, Programme Delivery, CRM, Account Management, Sales, Outsourcing, Project Delivery, Contact Centers, Financial Services, Business Development, Salesforce.com, Leadership, Team Leadership, Mobile Devices, Selling, Coaching, Business Intelligence, Strategy, Strategic Planning, Sales Management, New Business Development, Sales Operations, Change Management, Call Centers, Process Improvement, Telecommunications, Stakeholder Management, Customer Experience, Recruiting, Culture Change, Business Transformation, Customer Satisfaction, Program Management, Customer Retention, Business Process..., Cross-functional Team...