London, United Kingdom
Customer Engagement Leader
Consumer Services
Experience
JoHo Ventures July 2012 - Present
Aurora Fashions Ltd September 2012 - August 2014
Spotify January 2011 - September 2012
ASOS.com August 2008 - January 2011
Red Letter Days 2004 - 2008
First National Tricity Finance 2001 - 2004
SkyTalk (News International) 1999 - 2001
Eastern Energy 1997 - 1999
Teledata 1995 - 1997
Skills
Management, E-commerce, Call Center Development, Account Management, Telecommunications, Leadership, Performance Management, Service Delivery, Forecasting, Teamwork, Workforce Management, Customer Acquisition, Employee Training, Call Center, Team Building, CRM, Operations Management, Employee Engagement, Time Management, Training, B2B, Business Strategy, Business Development, Product Management, Contact Centre, SaaS, Sales Management, Business Analysis, Customer Satisfaction, Customer Retention, Process Improvement, Organizational..., Team Leadership, BPO, Sales, Coaching, Outsourcing, Contact Centers, Change Management, Customer Experience, Retail, Team Management, Call Centers, Salesforce.com, Strategy, Customer Engagement, Start-ups, Recruiting, Customer Service, Business Process...