Manchester, Greater Manchester, United Kingdom
Customer Experience Manager at Capita Marks and Spencer Account
Telecommunications
Education
Radcliffe High School 1980 — 1985
9 x CSE's, A - C
Bury Metro College of F.E. 1985 — 1986
Business Studies, B'Tec General Certificate
Home Study Course 1986 — 1987
Book Keeping
Toys 'R' Us - Internal training 1997 — 2001
Mothercare - Internal training 2001 — 2004
Telefonica O2 UK Ltd - Internal training 2004 — 2013
Experience
Capita October 2013 - Present
Telefónica UK December 2004 - July 2013
Telefónica UK December 2004 - July 2013
Mothercare April 2000 - December 2004
Toys R Us 1996 - 2000
Oxford Social Services 1994 - 1996
Barclays 1988 - 1992
Nu-Foam Products Ltd 1985 - 1987
Skills
Staff Development, Service Delivery, Performance Measurement, Change Management, Site Management, Contact Centers, Broadband, Performance Improvement, Business Planning, Misconduct, Interviews, Mobile Devices, Workforce Management, Performance Analysis, Internal Investigations, Conducting Interviews, Customer Experience, Sickness Absence..., Non-profit Volunteer, Performance Management, Managed Services, HR Policies, Sla, Talent Management, Team Leadership, Performance Appraisal, Union Grievances, Call Centers, Telecommunications, BPO, Leave of Absence..., Disciplinary &..., 3G, Operations Management, Stakeholder Management, Service Management, Account Management, Management Development, Outsourcing, Grievances, Team Management, Leadership Development, Recruiting, Formal Hearings, Compliance, Graduate Recruitment, Employee Grievance, Volume Management, Project Delivery, Program Development