Spondon, Derby, United Kingdom
Service Manager RMG Continual Service Improvement & Service Introduction at Computacenter
Information Technology and Services
Education
The Open University 2010 — 2015
Bachelor of Arts (BA), Leadership and Management, ongoing
Bilborough College 2006 — 2008
A Levels, Media, Music Technology, English Language, Music, Key Skills, General Studies, A, B, B
West Park School 2001 — 2006
GCSE, English Language, English Literature, Science (Double Award), Maths, Music, History, Graphic Design, A, A, A, A, A, B, C, C, C
Experience
Computacenter June 2015 - Present
Capita IT Enterprise Services December 2014 - June 2015
Capita IT Enterprise Services December 2012 - December 2014
Capita IT Services May 2010 - December 2012
Capita IT Services May 2009 - May 2010
Capita IT Services August 2008 - May 2009
Skills
Continuous Improvement, Sla, Service Delivery, Service Improvement..., Continuous Process..., Team Leadership, Management, Service Desk, Team Management, Outsourcing, Call Centers, ITIL v3 Foundations..., Service Improvement, Transition Management, Customer Support, Customer Satisfaction, IT Operations, IT Outsourcing, Business Process..., Service Management, Technical Support, Managed Services, Service Desk Management, Project Delivery, Enquiries, Leadership, ITIL, IT Management, Customer Service, Help Desk Support, Resource Management, IT Service Management