United Kingdom
Service Control Analyst at RSA
Information Technology and Services
Education
Sidney Sussex College, Cambridge 1979 — 1982
MA, Mathematics
Experience
RSA January 2013 - Present
RSA January 2011 - January 2013
IBM March 2009 - January 2011
Friends Provident January 2008 - March 2009
Friends Provident September 2005 - December 2007
Friends Provident September 1982 - December 1987
Skills
IT Service Management, Project Delivery, Team Management, MS Project, Change Management, Process Improvement, SDLC, Requirements Analysis, Requirements Gathering, Stakeholder Management, Business Requirements, Release Management, IT Operations, Program Management, Financial Services, Offshoring, PL/1, Software Project..., IT Management, Vendor Management, Solution Architecture, Problem Management, Incident Management, Sla, Insurance, Project Portfolio..., PMO, Service Management, ITIL, Outsourcing, Service Delivery, Risk Management, Business Process..., Management, IT Strategy, Agile Methodologies, Business Process, User Acceptance Testing, PRINCE2, Business Transformation, Governance, Business Analysis, Integration, Project Management