London, United Kingdom
User Experience, Service Design & Strategy
Design
Experience
DigitasLBi August 2013 - Present
Damdesign 1995 - Present
Spindrift December 2012 - August 2013
Hidden Art Advisory Board June 2000 - June 2013
LBi January 2009 - November 2012
One Difference April 2010 - May 2010
Enemalta December 2009 - May 2010
BT Touch June 2007 - January 2009
BT June 2007 - January 2009
Design Junction 2005 - 2008
Skills
Wireframes, Creative Strategy, Creative Problem Solving, Retail Banking, Persona, Experience Design, B2B eCommerce, Social Media, B2C marketing, Information Architecture, Service Design, User Experience Design, Diagrams, Card Sorting, Content Strategy, Mockups, User Journeys, E-commerce, Storyboarding, Prototype, Axure, Competitive Analysis, User-centered Design, Paper Prototyping, User Interface Design, Customer Experience, Wire Framing, User Interface, Prototyping, Mobile Design, OmniGraffle, Usability, Requirements Gathering, Human Computer..., Business Intelligence..., Customer Service, Taxonomy, User Experience, Information Design, Client Interfacing, Visio, Project Planning, Personas, B2B, Usability Testing, Creative Concept..., Taxonomy Development, Heuristic Evaluation, Product Development, Multi-channel Retail