Croydon, United Kingdom
Duty Station Manager at Southern Railway Gatwick Express London Victoria
Airlines/Aviation
Education
Language School for Arabic - Bahrain 2004 — 2005
B, B, A- & B. Kingdom of Bahrain, Tertiary Education
Henry Pelham, Crawley, W.Sx, U.K.
Henry Pelham, Ifield, Crawley , West Sussex.
Experience
Southern Railway March 2015 - Present
British Airways June 2014 - January 2015
Menzies Aviation October 2013 - May 2014
New Doha International Airport - Operations February 2013 - June 2013
IMSC / Earth September 2011 - December 2012
Abu Dhabi Int'nl Airport May 2008 - February 2011
Bahrain Airport Services (B.A.S June 2003 - May 2008
Swissport UK May 2001 - May 2003
AirsideAir France Servisair Ltd November 1997 - April 2001
British Airways September 1993 - October 1997
Skills
Customer Satisfaction, Performance Measurement, Customer Relations, CRM, Staff Mentoring, Incident Management, Employee Relations, Customer Service, Ground Handling, Team Management, Service Delivery, Coaching, Customer Experience, Safety Management..., Aviation Operations, Performance Improvement, Quality Auditing, Teamwork, Hospitality, Operations Management, Civil Aviation, Safety Management, Negotiation, Standards Compliance, Multi-cultutal..., Aviation Security, Cost Control, staff appraisals, Compliance Audits, Customer Retention, Airports, Commercial Aviation, Quality Assurance, Performance Management, Management, Cost Management, punctuality focus, Performance Appraisal, Setting Priorities, Employee Engagement, Aerospace, Time Management, Attendance Management, Logistics, Union Negotiations, Airlines, Service Improvement, Service Operations, Aircraft, Flights