York, United Kingdom
Head of Customer Experience Strategy at Virgin Trains East Coast
Transportation/Trucking/Railroad
Education
Blackburn College, Blackburn, Lancashire 1987 — 1989
B/Tec National Diploma, Business Studies with Travel & Tourism
Experience
Virgin Trains East Coast June 2015 - Present
Thomas Cook Airlines UK August 2013 - May 2015
Thomas Cook Airlines May 2006 - August 2013
Thomas Cook Airlines Ltd May 2004 - May 2006
Thomas Cook Airlines UK Ltd 2002 - May 2004
Flying Colours Airlines March 1998 - 2002
Caledonian Airways 1993 - 1998
Skills
Business Travel, Project Planning, Process Improvement, Team Building, Program Management, Human Resources, Change Management, Airports, Aviation, Team Leadership, Teamwork, Union Relations, Service Delivery, Employee Engagement, Analysis, Employee Relations, Revenue Analysis, Tourism, Flight Safety, Customer Service, Employee Training, Resource Management, Customer Experience, Performance Management, Project Delivery, Leisure, Sales, Customer Satisfaction, Leadership, Customer Insight, Training Delivery, Travel Management, Commercial Aviation, IATA, Stakeholder Management, Recruiting, Training, Sabre, Operations Management, Time Management, Management, CRM, Policy Analysis, Civil Aviation, Airlines, Negotiation, Team Management, Project Management, Strategy, Recruitment