Tiptoe, Hampshire, United Kingdom
Director of Customer Success Enabling Communication and Success with Kaltura
Computer Software
Education
Bracknell College 1995 — 1996
A-Level, English, Sociology
The Holt 1989 — 1994
GCSE, Maths B, English Literature B, English Language B, German B, Science (double award) BB, French C
Brighton School of Life
Experience
Kaltura April 2012 - Present
Brightcove 2007 - April 2012
Brandwatch February 2005 - January 2007
Future Platforms 2007 - 2007
360 Solutions Group April 2004 - March 2005
ALL ICT Ltd 2004 - 2005
Bridge Atlantik 2004 - 2005
KPMG March 2003 - February 2004
Confederation of British Industry December 2001 - March 2003
Department of Trade and Industry September 1999 - December 2001
Skills
Process Management, Account Management, Project Delivery, Agility, Project Management, Process Improvement, Technical Documentation, Public Finance, Process Development, CRM, Staff Training, Online Marketing, Enterprise Software, Event Management, Software Project..., Event Planning, Sales, Client Relationship..., Salesforce.com, Online Training, Software Training, Hands-on Training, Event Marketing, Project Implementation, Training, Strategy, Web Video, Customer Retention, Technical Training, Web Services, Project Execution, Video, Corporate Events, Customer Insight, Online Advertising, Technical Communication, Technical Writing, SaaS, Project Coordination, Digital Media, Web Content Management, Client Engagement, Client Communications, Client Retention, Training Delivery, Project Planning, Customer Service, Marketing, Strategic Partnerships, Customer Satisfaction