Wickford, Essex, United Kingdom
Service Desk Analyst at QBE Europe Due to finish 12th October
Information Technology and Services
Education
Family Mosaic 2013 — 2013
Start your own Business
ITEC 2005 — 2008
A+, ECDL Expert, MOS, A1, A2
Eastbury Comprehensive School 1981 — 1986
TBG Learning
DIPLOMA; DIPLOMA; DIPLOMA, Electronics and Computer Systems; Electronic Servicing; Information Technology Modules
Experience
QBE Europe February 2015 - Present
Capita Children's Services August 2014 - February 2015
NHS Direct January 2014 - July 2014
Billericay IT Solutions July 2013 - December 2013
ITEC Learning Technologies March 2005 - March 2010
ITEC Learning Technologies, Basildon March 2005 - 2010
IFDS August 2003 - December 2004
TBG LEARNING, Barking June 2002 - July 2003
MIRASOFT TECHNOLOGY September 2000 - June 2002
Mirasoft 2000 - 2002
Skills
Access, Outlook, Lync, Operating Systems, Professional..., Windows, SIMS, Password resets, Active Directory, Configuration Manager..., Call Logging, MCT, Troubleshooting, Software Installation, Remote Desktop..., Management, Legacy Console, Escalation, Microsoft Office, VPN, Citrix XenApp, System Administration, CIC, GoToAssist, Training Delivery, Security, Trainers, Training, Cisco UCS, System Software, Train the Trainer, Windows XP, Employee Training, Cisco VPN, Account Lockout Status, ServiceNow, ICE, Unlocking accounts, Analysis, Change Management, Remote Desktop..., ITIL, Microsoft Certified..., Supportworks, Databases, Televantage, Customer Service, Teamwork, Microsoft CRM, XP