Marlow, Buckinghamshire, United Kingdom
Senior Technical Support Engineer at OneLogin, Inc.
Computer Software
Education
King Alfreds University College 1997 — 2000
Bachelor's Degree, Computer Science, Human Centred Computing (Southampton Institute), 2.
Cricklade College 1994 — 1997
GNVQ Advanced IT, Information Technology, Computer Science, Higher certificate
Cricklade College 1994 — 1997
BTEC National Business, Business, Management, Marketing, and Related Support Services, Higher Certificate
Experience
OneLogin, Inc. September 2014 - Present
Moxie Software June 2008 - April 2014
Confirmit August 2002 - June 2008
Pulse Train Ltd September 2000 - June 2002
Skills
Servers, JRE environments, Root Cause Analysis, Hardware Installation, Root Cause Problem..., Desktop Management, DNS, SQL Server 2000-2008, Web Content Management, Operating Systems, Microsoft SQL Server, Pre-sales, IT support, IIS, Enterprise Software, Computer Hardware, Customer Interaction..., Problem Solving, Batch Processing, Software Installation, Documentation, Desktop Support, Pre-sales Technical..., Cloud Computing, Windows Networking, Troubleshooting, Customer Relations, Microsoft Office, XP, System Administration, Software Implementation, Technical Training, VMware, Active Directory, Analysis, CRM, Hardware, SAML 2.0, Virtualization, Technical Support, Java, Product Management, Microsoft Exchange, Triage, Escalation, Windows Server, DHCP, Single Sign On, SQL Server, Windows support