Perth, United Kingdom
BT Global Partnership Operations Manager at Avaya
Telecommunications
Education
SYSOP 2005 — 2005
ITIL Foundation Certificate, Service Level Management
Perth College 1996 — 1996
SCOTVEC National Certificate, Information Technology
Kingsway Technical College 1980 — 1984
Higher SCOTEC Certificate, Electrical and Electronics Engineering
St. John's High School, Dundee 1975 — 1980
Scottish Higher Certificates, English, Maths, Physics, Chemistry, Engineering Science
Experience
Avaya June 2014 - Present
EC Harris May 2013 - June 2014
Career Break November 2012 - May 2013
Mitel January 2010 - October 2012
Mitel January 2005 - January 2010
Mitel May 2003 - January 2005
Mitel April 1998 - May 2003
Mitel February 1997 - April 1998
Mitel May 1993 - February 1997
Blue Violet Networks June 1991 - May 1993
Skills
Call Centers, Telephony, Change Management, Leadership, Cross-functional Team..., Unified Messaging, Wireless, Channel Partners, Service Delivery, Enterprise Software, Managed Services, Operations Management, Telecommunications, Pre-sales, WAN, Resource Management, SaaS, Avaya, Contact Centers, Customer Satisfaction, Management, Outsourcing, Sales Engineering, Team Leadership, Cloud Computing, IT Service Management, IP PBX, CRM, VoIP, Professional Services, CTI, Unified Communications, Network Design, LAN-WAN, Integration, Mobile Devices, Project Management, SIP, Service Management, SIP Trunking, ITIL, Ethernet, Broadband, ACD, IVR, MPLS, Strategy, Data Center, IP, Solution Selling